About Shipping

How much is the shipping cost?

Subscription NZ DOG BOX shipping is free within New Zealand excluding rural areas. For rural areas, we charge additional $5.50 cost.


When do I receive NZ DOG BOX?

We will ship out your first NZ DOG BOX order within 1-5 business days. For recurring orders, NZ DOG BOX will be ship out on 18th of each month. If the 18th is on weekends, it will be shipped out on following Monday. If you have other preferred date, please let us know at info@nzdogbox.co.nz. Once NZ DOG BOX is shipped, the tracking number will be dispatched to your email. Sometimes the email can get into spam or junk mail folders. Please check all of your email folders. You should receive your NZ DOG BOX within 1-5 business days from shipment notice email. Otherwise, please contact us if you think your NZ DOG BOX is missing.


How can I update my shipping address?

You can update your shipping address by log in to our website. It is very important to provide us with correct and updated shipping address. Please ensure your address is updated by 15th of the month for correct delivery. For returned NZ DOG BOX due to outdated address, we charge additional shipping cost to re-send. We are not responsible for delays or loss of NZ DOG BOX due to outdated information.


Does NZ DOG BOX ship to overseas?

No, we do not at this stage. However, our aim is to cover Australia in the future.



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